Command centers function as a centralized hub where operations can be monitored, controlled, and executed. Due to the specialized requirements of specific applications, these centers are usually highly secured and meticulously designed to guarantee uninterrupted daily functioning in diverse situations. Commonly referred to as ‘CC’, command centers are used across a range of scenarios in the event of emergencies. As an integral nerve center within organizations, command centers necessitate unique tools tailored to each industry to ensure efficient management of their operations.
Command Centers and Emergency Operation Centers are found in many nations at government level as well as in organizations that deal with a large number of employees and assets and are designed to receive emergency notifications and to facilitate necessary commands and operations according to the reported incident. A Command Center is a source of leadership and guidance to ensure that service and order is maintained, rather than an information center or help desk. Its tasks are accomplished by monitoring the environment and responding to events, ranging from very minor to major emergencies, utilizing predetermined protocols.
The key features of a Command Center
Centralized Information
Gathering, processing, and disseminating information from various sources such as emergency calls, and field personnel, sensors, and cameras, to provide a comprehensive situational awareness to decision-makers.
Technology Integration
Incorporates advanced technologies such as Geographic Information Systems (GIS), data analytics, video surveillance systems, communication systems, and more to enhance its capabilities.
Real-time Monitoring
The facility is equipped with technology to monitor ongoing incidents, events, or situations in real-time. This could involve tracking the movement of emergency responders, monitoring weather conditions, or observing the status of critical infrastructure.
Decision Support
With access to real-time data and comprehensive situational awareness, decision-makers can make informed decisions quickly. This might involve allocating resources, adjusting response strategies, or issuing evacuation orders.
Communication Hub
Serving as a hub for communication and allowing different agencies and stakeholders to share information, updates, and instructions efficiently.
Resource Management
Helps to manage and allocate resources such as personnel, vehicles, equipment, and supplies based on the evolving situation. This ensures that resources are utilized effectively and efficiently.
Coordination
Different agencies and organizations involved in public safety and emergency response, such as law enforcement, fire departments, medical services, and local government, can collaborate and coordinate their efforts through the Command Center.
Crisis Response
During emergencies, disasters, or other critical events, the Command Center can help orchestrate a coordinated response, ensuring that different entities work together seamlessly to mitigate the impact of the situation.
Information Dissemination
The Command Center can provide timely and accurate information to the public, media, and other stakeholders to keep them informed and safe.
A Command Center is a crucial requirement in enhancing public safety and response requirements. It serves as a central platform for decision-makers to communicate, collaborate and oversee resources during critical incidents and serves a pivotal role in emergency management and disaster response requirements in order to determine the best course of action.
It provides a public warning suite of products that are adaptable to the various needs of each entity via a variety of delivery channels, including cell broadcast, location-based SMS, customized apps, desktop alerts, email and more.
Emergency operations centers
Audio visual design and integration
MATRIXS has the knowledge, experience, and proven ability to build the emergency operations center (EOC) and command centers your staff rely on. We provide solutions for any market, including enterprise, federal, higher education, public safety, transportation and utilities.
Our audio-visual design and integration solutions deliver critical information that supports situational awareness. Empower your team to manage incidents, respond to emergencies, and monitor live data streams.
Command center technology benefits
With EOC technology such as video walls, transportation agencies can manage the complexities of vehicle traffic and situation rooms to see and know events as they unfold. Our solutions also empower hotels, theme parks, and sports arenas to monitor their global security.
Command and control center AV technology helps you take charge of your data from digital workplace hubs. IT operations can then optimize support processes.
Regardless of your type of space or industry, your team needs to cycle through many sources, switch feeds instantly, and analyze relevant dynamic information.
Dedicated experts help you define the use of your room, identify the information your operators need to see, and establish an ergonomically designed space.
Video walls for all types of control and operations centers
MATRIXS design engineers will ensure that your video walls are visible and legible from every operator seat and line of sight. Our design strategy empowers situational awareness, so your expert teams can address a variety of scenarios, including malfunctioning equipment and disaster preparedness and response.
Virtual command center and remote workforce services
MATRIXS’s experienced subject matter experts and engineers, along with our wide range of partners, are fully capable of developing the virtual solutions your team needs. We help you enable a remote workforce to support temporary or permanent virtual command centers.
Types of control rooms and virtual command centers
We design, build, and support video wall systems for all types of control rooms and virtual command centers, including:
Security operations centers – central locations within facilities where analysts visually monitor an organization’s assets and keep the physical site and its information systems secure.
Network operations centers – here, IT staff oversee the operations and security of computer networks and communications systems.
Social media command center – a dedicated space where your social media team can monitor conversations about your organization and engage with customers to help manage brand identity and reputation.
Fusion centers
Cybersecurity command centers
Port and homeland security – these federal government functions support the integrity of the global supply chain and imported cargo, and the movement of foreign visitors and returning Americans into the United States.
Dispatch centers – from these hubs, staff assign responders to emergencies and service calls, monitor the delivery of materials, and help coordinate transportation logistics.
Real-time crime centers – help law enforcement agencies monitor and respond to crimes in real time through data and visual technologies.
Maritime operations – may refer to actions devoted to gaining or exploiting command of the sea, or to activities involving shipping and the movement of vessels.
Traffic management centers – monitor and manage the flow of traffic across defined geographic areas.
Distribution center operations – coordinate the receipt and delivery of products to ensure supply chain networks run as intended.
Power/energy/gas/wastewater operations – utilities rely on real-time monitoring and management of the distribution grid of their assets
